Terms of Service
- CatMail gives you a mailbox that receives. Regular mailboxes cannot send anything, ever.
- Nothing you receive can be deleted by a misclick — there is no delete button. Spam cleans itself up after 30 days.
- Your recovery key is shown once. Keep it. Support will never ask for it.
- Don't use CatMail to break laws or to harm people. We suspend abusers.
- The summary is a guide; the numbered terms below are the contract.
1. The service
CatMail ("the service") provides personal, receive-only mailboxes on the service's domains. Regular mailboxes can receive mail via the web interface, IMAP and POP3, but cannot send, forward, or relay mail by any means. Outbound mail exists only for the service's own operational addresses (for example support@ and no-reply@).
2. Your account
One person per mailbox. You are responsible for your password, your two-factor codes and your recovery key. The recovery key is displayed exactly once at registration; we cannot show it again. Certain names (postmaster, abuse, admin and similar) are reserved on every domain and cannot be registered. Mailbox addresses are never re-issued to another person after closure.
3. Mail handling and retention
Received mail is stored until the mailbox is closed. Users cannot delete messages; if support removes a message at your request or for abuse handling, it is moved to a hidden area, kept restorable for 90 days, then purged. Mail classified as spam is placed in the Spam folder and purged automatically after 30 days; it does not count against your quota. When a mailbox is over its storage quota, new mail is refused with a notice to the sender — nothing already stored is removed.
4. Acceptable use
You may not use the service for unlawful activity, to receive mail connected to fraud, to harass others, or to disrupt the service (including automated mass registration). We may rate-limit, suspend (mail keeps arriving, sign-in blocked) or disable (delivery refused) mailboxes involved in abuse. Where reasonable we warn first; for clear abuse we act immediately.
5. Account recovery
Recovery paths, in order: recovery key, verified backup email, linked Telegram, and a human-reviewed support interview as the last resort. An honest "I don't remember" is acceptable in the interview; deliberately fabricated answers permanently lock the recovery path for that mailbox. Support never asks for your password or your recovery key.
6. Service changes and availability
The service is provided "as is", currently as a preview. We work to keep mail flowing at all times (senders retry automatically during short outages), but we do not guarantee uninterrupted availability. We may change these terms; meaningful changes will be announced in the service news feed before they take effect.
7. Termination
You may stop using the service at any time. We may close mailboxes that violate these terms. Closed addresses are never re-issued to anyone else.
8. Contact
Questions about these terms: see the Help & FAQ or the support form (coming with launch). Abuse reports: abuse@ on any of the service's domains.
See also: Privacy Policy · Recovery in plain words